Terms & Conditions

Client Terms & Conditions

This document sets out the terms and conditions between Authentic World Ltd and an institution that purchases safeMedicate accounts for use by its employees or students of that institution (e.g. healthcare systems or higher education institutions).

End User Terms & Conditions

This document sets out the terms and conditions between Authentic World Ltd and an individual who has purchased or has been provided with a safeMedicate account for personal use. This includes individuals who have bought a personal account and individuals who have been provided with an account as an employee or student of an institution.

Cookie Policy

Our safeMedicate site no longer uses traditional “cookies”. With the release of HTML5 we now use a function called Local Storage. Local Storage is more secure than cookies and enables us to store data locally in your browser without affecting website performance or your browsing experience.

We use Local Storage to backup your assessment data when you are undertaking scheduled assessments. In the event of a computer or browser crash, safeMedicate can retrieve your assessment progress from the data saved in Local Storage.

If you wish to disable Local Storage then please check your browser’s help or preferences pages for information on how to do this. Please be aware though that by disabling this functionality, you will not be able to backup or retrieve assessment progress data in the event of a computer or system crash.


Authentic World Ltd is committed to providing a website and online experience that is accessible to all of our users. In designing our safeMedicate learning and assessment environment we have followed the Web Content Accessibility Guidelines (WCAG) 2.0 produced by the World Wide Web Consortium (W3C).

To make sure safeMedicate is accessible as possible, we:

  • use plain English which is clearly understandable, and have avoided using jargon where we can,
  • use strong colour contrasts between foreground and background elements,
  • ensure that content is logically structured and is accessible from menus and page navigation tools that are permanently on-screen,
  • make sure that navigation through our learning materials works in a consistent way,
  • provide content playback tools that allow you to start, pause and replay video, control sound volume and expand video content to occupy the full screen of your device,
  • provide full audio narration in support of on-screen content,
  • offer closed-caption facilities for all narrated content,
  • ensure that content responds appropriately to the magnification features found in modern web browsers to make things easier to see and read on your device,
  • provide an in-built magnification feature for interactive exercises such as measuring a volume in a syringe as standard for all users,
  • have features that accommodate for users who, for reasons of accessibility, need extra time to complete a scheduled assessment.

safeMedicate has been designed to work optimally in the latest versions of popular web browsers. We require that certain features of these browsers be activated to ensure that you get the best user experience possible. We have a test page where you can check the compatibility of your device.

safeMedicate will display and work appropriately on modern desktop computers, laptops, tablets and smartphones. However, given the interactive nature of many of our exercises, we do not recommend using a smartphone because of the limited screen size.

We welcome feedback on the accessibility of our site. Please use our feedback form to tell us about any problems you may have experienced or suggestions you have for improvements.

If you have problems using a computer because of a disability or impairment then we recommend that you visit the AbilityNet My Computer My Way website which provides lots of advice on how to make your computer easier to use. You can also contact AbilityNet free by telephone on 0800 269 545.